Preview
Awaze — Postbook redesign
A protected case study preview for the end-to-end redesign of a multi-brand booking flow.
Role — Product design, IA, interaction patterns
Scope — Postbook redesign across legacy brands
Status — Preview only; detailed process is password protected
Awaze
Led the end-to-end redesign of the postbook experience across multiple legacy brands. Simplified IA, clarified pricing logic, and surfaced hidden fees earlier to reduce friction and build trust. Shipped consistent cross-platform interaction patterns that lowered support requests and laid the groundwork for scalable design-system improvements.
Context
Multiple legacy brands shared the same booking logic, but each exposed costs, policies, and post-booking actions differently.
Challenge
Clarify pricing and hidden fees earlier without overwhelming guests, while keeping patterns consistent enough for design-system reuse.
Visible outcome
A clearer postbook flow with earlier fee visibility, simplified decision points, and reusable interaction patterns for future brand migrations.
Protected case study
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