Case study template
INSTALMENTS TIMELINE, BILLING OVERVIEW
Senior Product Designer, Awaze. Redesigned billing architecture, simplified cost structure, UI and cost communication in the post-book experience across four brands and multiple markets, on web and native app.
COMPANY
AWAZE
ROLE
SR. PRODUCT DESIGN
Duration
14 MONTHS
PLATFORM
Web & native app, 4 brands
( RESEARCH AND SUPPORT DATA )
Our approach blends strategy, creativity, and precision.
( STRUCTURAL OVERVIEW )
The single handoff point between booking confirmation and arrival, responsible for 70% of all booking payments, failed to answer questions every guest needed answered: how much and what am I paying, when, and why.
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Product design case study title
A concise public preview of the product, role, and outcome before the deeper process sections are unlocked.
Public slide 01 — Replace this visual with the product surface or shipped experience you want recruiters to see first.
Public slide 01 — Replace this visual with the product surface or shipped experience you want recruiters to see first.
Trigger
What starts the user journey?
Friction
Where does progress break down?
Opportunity
What can the product clarify?
Public slide 02 — Use this as the first high-level journey, system map, or context diagram before the detailed process is locked.